Delivery Policy

1. Overview

TastyRoll is a local food-delivery platform that connects customers with participating restaurants and delivery partners.

Delivery availability depends on the restaurant, service area, delivery type and other operational conditions applicable to the order.

TastyRoll currently operates in selected service areas and may expand to additional locations over time.

2. Delivery Areas

Orders can only be delivered to locations that are within the applicable service area of the restaurant and TastyRoll's delivery operations.

Delivery availability may also depend on the restaurant's configured delivery radius and the delivery method selected for the order.

A restaurant or delivery option may not be available for every customer location.

3. Delivery Types

Depending on the restaurant and order, delivery may be handled through one of the following methods:

• Platform Rider: The order is delivered by a TastyRoll delivery partner.
• Restaurant Self Delivery: The restaurant handles delivery using its own delivery personnel.

The applicable delivery method may vary between restaurants and orders.

4. Delivery Address

Customers are responsible for providing an accurate and complete delivery address when placing an order.

The address should contain sufficient information to allow the restaurant or delivery partner to locate the delivery destination.

If the customer provides an incorrect, incomplete or outdated address, delivery may be delayed or may not be successfully completed.

5. Location Information

TastyRoll may use the customer's device location when the customer is setting or selecting a delivery address, where the customer has granted the required permission.

The location used for the order is the delivery location associated with the customer's selected or saved address.

TastyRoll does not require continuous background location tracking of customers for food delivery.

6. Estimated Delivery Time

Delivery times shown in the TastyRoll application are estimates and are provided to help customers understand the expected delivery period.

Actual delivery time may vary depending on factors including:

• Restaurant preparation time
• Rider availability
• Distance between the restaurant and delivery address
• Traffic and road conditions
• Weather or other external conditions
• Restaurant or delivery operational delays

An estimated delivery time is therefore not a guaranteed delivery deadline.

7. Delivery Status and Notifications

Customers may receive order and delivery status updates through the TastyRoll application and applicable notification services.

These updates may include information about order acceptance, preparation, rider delivery progress and order completion.

8. Platform Rider Delivery

When an order is assigned to a TastyRoll platform rider, the rider may receive the information required to complete the delivery.

Rider location may be used while the rider is actively online and performing delivery operations so that TastyRoll can manage active deliveries and delivery operations.

Rider location tracking is not intended to continue after the rider goes offline.

9. Restaurant Self Delivery

Some restaurants may choose to deliver their orders using their own delivery personnel.

In such cases, the restaurant is responsible for arranging and completing the delivery of the order.

Where necessary for completing a self-delivery order, the restaurant may communicate relevant delivery information to its delivery personnel.

TastyRoll may provide the applicable order and delivery information required for the restaurant to complete its delivery responsibilities.

10. Customer Availability

Customers should remain reasonably available to receive their order at the provided delivery address during the expected delivery period.

Customers may be contacted when necessary to complete the delivery, subject to the applicable communication methods and permissions.

If the customer cannot be reached or is unavailable at the delivery location, delivery may be delayed or may not be completed.

11. Failed or Unsuccessful Delivery

A delivery may be unsuccessful for reasons including an incorrect address, customer unavailability, inability to contact the customer, access problems or other circumstances beyond reasonable delivery control.

TastyRoll, the restaurant or the delivery partner may take reasonable steps to resolve the delivery issue where possible.

The final treatment of an unsuccessful delivery, including any cancellation, refund or settlement, depends on the circumstances of the particular order.

12. Delivery Charges

Applicable delivery charges, where any, may depend on factors such as the restaurant, delivery distance, delivery method and applicable TastyRoll pricing.

Any applicable charges will be shown during the order process before the customer completes the payment.

The treatment of delivery charges in a cancellation or refund may depend on the circumstances of the order. For more information, please refer to the Refund & Cancellation Policy.

13. Payment at Delivery

TastyRoll currently does not offer Cash on Delivery (COD).

Orders are placed using the available online payment method provided during checkout.

14. Delivery-Related Problems

If a customer experiences a problem with a delivery, the customer should use the support or order-reporting functionality available in the TastyRoll application.

Depending on the issue, TastyRoll may review the order, delivery status and other relevant information before determining an appropriate resolution.

Where a refund or settlement is appropriate, it will be handled according to the Refund & Cancellation Policy.

15. Delivery Delays

Delays may occur because of restaurant preparation, rider availability, traffic, weather, technical problems or other circumstances affecting delivery.

TastyRoll will make reasonable efforts to support the delivery process, but cannot guarantee that every order will arrive within an estimated delivery time.

16. Delivery Support

For an issue related to a specific order or delivery, customers should use the support functionality inside the TastyRoll application.

For general questions, customers can also visit the TastyRoll Contact page.

17. Changes to This Policy

TastyRoll may update this Delivery Policy when our delivery operations, service areas, delivery methods or applicable requirements change.

Any updated version will include a revised "Last updated" date.