1. About TastyRoll
TastyRoll is a local food-delivery platform operated at an individual/proprietorship level. TastyRoll connects customers, restaurant partners and delivery partners through its mobile applications.
TastyRoll is currently focused on its local launch area and may expand to additional locations in the future.
For privacy-related questions, you can contact us at:
Email: support@tastyroll.in
2. Information We Collect
The information we collect depends on how you use TastyRoll. We collect information necessary to provide accounts, food ordering, delivery, payments, support, restaurant operations and rider services.
3. Customer Information
When you create and use a TastyRoll Customer account, we may collect:
- Mobile number
- Name
- Firebase account identifier (UID)
- Saved delivery addresses
- Latitude and longitude associated with saved addresses
- Order and order-history information
- Wallet balance and wallet transaction records
- Favorite restaurants
- Coupon and discount usage information
- Ratings and reviews
- Support tickets and related support information
TastyRoll does not currently require an email address or profile photo for a standard Customer account.
4. Location Information
TastyRoll may request device location permission when location functionality is needed, such as while a customer is selecting or setting a delivery address.
Customer location is not continuously tracked in the background. TastyRoll does not use background location tracking for Customer accounts.
The location associated with a saved delivery address may be stored so that TastyRoll can provide delivery services and determine the appropriate service area.
We do not use a Customer's location to continuously monitor their movements when the Customer is not using the relevant location feature.
5. Wallet and Withdrawal Information
TastyRoll provides an in-app wallet for eligible wallet balances, including refunds that are credited to the Customer's wallet.
When a Customer chooses to withdraw eligible wallet funds, TastyRoll may collect and store the information required to process the withdrawal, including:
- Account holder name
- Bank name
- Bank account number
- IFSC
- UPI ID, where applicable
Customers may use an applicable bank-account or UPI withdrawal option. These details are stored in TastyRoll's backend systems and are used for the requested withdrawal and related financial processing.
6. Payment Information
TastyRoll currently uses Razorpay for online payment processing.
Payment transactions may involve information being processed by Razorpay or other payment-service providers required to complete the transaction. Their processing is subject to their own privacy policies and terms.
TastyRoll may retain transaction-related information necessary for order management, refunds, reconciliation, settlements, fraud prevention and financial records.
7. Rider Information
When a person applies to become a TastyRoll delivery partner, we may collect:
- Name
- Mobile number
- Address
- Aadhaar information or document
- Driving Licence information or document
- Vehicle Registration Certificate (RC)
- Live selfie
- Agreement acceptance
After a rider account is approved, bank account or UPI information may also be collected when required for withdrawals or payments.
8. Rider Location Tracking
Rider location handling is different from Customer location handling.
When a Rider is online and available for delivery, TastyRoll may collect and use the Rider's location to support delivery operations, rider management and delivery coordination.
Rider location tracking is intended to operate while the Rider is online. When the Rider goes offline, the delivery-location tracking function is stopped.
Rider location may be visible to authorized TastyRoll administrators and relevant systems where required for delivery operations.
9. Restaurant Partner Information
Restaurant partners may provide the following information during registration and restaurant onboarding:
- Restaurant name
- Owner name
- Mobile number
- Email address, if provided
- Address
- City
- PIN code
- Restaurant location
- Aadhaar document
- Shop-front photograph
- Kitchen photograph
- FSSAI certificate, where provided
- Agreement acceptance
- Bank/payment details when required
Restaurant registration is completed through the TastyRoll Partner App. Restaurant registration is not currently submitted through the TastyRoll website.
10. How We Use Information
TastyRoll may use collected information for purposes including:
- Creating and managing user accounts
- Authenticating users
- Processing and delivering food orders
- Connecting customers, restaurants and riders where necessary
- Calculating and managing delivery operations
- Processing payments and refunds
- Processing eligible wallet withdrawals
- Managing restaurant and rider applications
- Managing restaurant and rider operations
- Providing customer and operational support
- Processing ratings and reviews
- Managing coupons and discounts
- Preventing fraud, abuse and unauthorized activity
- Protecting the security of TastyRoll services
- Improving the reliability and functionality of the platform
- Sending relevant notifications and service communications
11. Support and Communications
TastyRoll provides support functionality within the applications. Support tickets and related information may be stored so that TastyRoll can investigate, resolve and maintain records of support requests.
For serious operational, delivery or support situations, authorized TastyRoll administrators may contact a user by phone when necessary.
Delivery personnel may also need access to a customer's phone number when necessary to complete a delivery or resolve a delivery-related issue.
12. WhatsApp Communication
WhatsApp is not TastyRoll's general customer-support or in-app chat system.
In certain orders where a restaurant chooses to handle delivery itself, the restaurant may use WhatsApp to communicate delivery-related information, such as the delivery location, to its delivery personnel.
Information shared through WhatsApp is processed by WhatsApp according to its own terms and privacy practices. TastyRoll does not represent WhatsApp as a TastyRoll-owned communication service.
13. Notifications
TastyRoll may send notifications necessary for operating the service, including:
- Order updates for Customers
- Delivery updates
- Order notifications for Restaurant Partners
- Delivery notifications for Riders
The Partner and Rider applications may also provide an audible alert while the relevant application is being used to notify the user about incoming orders or delivery-related activity.
14. Firebase and Other Service Providers
TastyRoll uses third-party technology and service providers to operate and secure the platform.
These currently include:
- Firebase Authentication
- Cloud Firestore
- Firebase Storage
- Firebase App Check
- Firebase Analytics
- Razorpay
- Google Maps and related Google services
- Google Play Services
- SMS/OTP service providers
- WhatsApp in the limited self-delivery communication described above
These providers may process information on TastyRoll's behalf or as independent service providers according to their respective terms and privacy practices.
Firebase Analytics is being implemented to help us understand application usage and improve the service. Analytics-related collection may include information about application usage and interactions, depending on the features enabled in the application.
TastyRoll does not currently represent Firebase Crashlytics or Firebase Performance Monitoring as active services in this Privacy Policy.
15. Information Sharing
TastyRoll does not sell users' personal information.
Information may be shared only when necessary to operate the service, complete an order, process a payment, provide delivery, provide support, maintain security, prevent fraud or comply with applicable legal requirements.
Depending on the transaction, relevant information may be made available to the appropriate Customer, Restaurant Partner, Rider, payment provider, service provider or authorized TastyRoll administrator.
For example, information necessary to complete a food delivery may be shared with the restaurant and delivery partner involved in that order.
16. Account Security
TastyRoll uses technical and organizational measures intended to protect personal information against unauthorized access, alteration, disclosure or destruction.
TastyRoll uses Firebase Authentication, Firestore security controls, Firebase App Check and controlled backend access as part of its security architecture.
However, no internet-based service can guarantee absolute security. Users should also protect their devices, authentication information and account access.
17. Data Retention
TastyRoll retains information only for as long as it is reasonably necessary for the purposes described in this Privacy Policy, subject to legitimate operational, security, financial, legal or dispute-resolution needs.
Customer order and financial information
Customer-facing order history is intended to remain available for approximately three months. Certain financial, order, settlement or transaction records may remain in backend systems for up to six months where required for reconciliation, dispute handling, fraud prevention or operational records.
After applicable retention periods, such records may be automatically deleted. Limited information may remain where retention is necessary for legitimate purposes.
Support information
Support requests are associated with orders and may be retained as part of operational and settlement records. The ability to create an order-related ticket may depend on the order status and applicable support window.
Generally, delivered-order tickets may be raised within three days of delivery. For cancelled or otherwise undelivered orders, the applicable support window may extend up to seven days. The broader order-related ticket window may extend up to 90 days where applicable.
Support and settlement-related records may be retained for up to 180 days where necessary for operational, dispute or settlement purposes.
Rider and Partner verification documents
Verification documents submitted by Riders and Restaurant Partners, such as identity documents, licences, vehicle documents and onboarding photographs, may be retained while the relevant account remains active and until the account is deleted, subject to applicable retention requirements.
18. Account Deletion
TastyRoll provides users with an account deletion option. When an account deletion request is completed, TastyRoll will delete personal information associated with the account, subject to information that may need to be retained for legitimate purposes such as financial reconciliation, fraud prevention, security, dispute handling or legal compliance.
Information retained under a legitimate retention requirement will not be used for ordinary account operation after deletion.
Users may initiate account deletion through the deletion functionality provided by TastyRoll.
Where required by Google Play, TastyRoll will also provide an external web-based mechanism for requesting account deletion and associated data deletion.
19. Children's Privacy
TastyRoll is a general food-delivery service and is not specifically designed or directed toward children.
We do not knowingly design our service to collect personal information from children for purposes unrelated to providing the service.
If you believe that a child has provided personal information to TastyRoll inappropriately, please contact us at support@tastyroll.in.
20. Your Choices and Rights
Depending on applicable law and the nature of the information, users may have rights relating to their personal information, including requesting access, correction or deletion of information.
Users may also manage information through features provided inside the TastyRoll applications, including account and address management and account deletion.
Privacy-related requests can be sent to:
21. Changes to This Privacy Policy
TastyRoll may update this Privacy Policy when our services, technology, data practices or applicable legal requirements change.
When material changes are made, we may provide an appropriate notice through the website or application. The updated policy will include a revised "Last updated" date.
22. Contact Us
If you have questions, concerns or requests regarding this Privacy Policy or the way TastyRoll handles personal information, contact us: